Returns & Refunds

Thank you for buying a Biogents trap

If you are not entirely satisfied with your purchase, we are here to help.
Our products can be returned within 30 days of the original purchase of the product.

To be eligible for a return, please make sure that:

  1. the product was purchased in the last 30 days
  2. you have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

To obtain a return label, contact us via e-mail at


Only the product price will be refunded (shipping costs are excluded).
Attractants that have been opened are not eligible for a refund.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us via e-mail at